Backing up (and restoring) your Microsoft CRM Server basically involves the:

• Microsoft CRM Server program files

• Microsoft CRM Server database files

• Customizations made to your Microsoft CRM server

During the installation of the Microsoft CRM-Exchange E-mail Router (the Router), Windows 2000 Server and Windows Server 2003 registry changes are made to the Microsoft CRM servers that identify the Exchange 2000 or Exchange 2003 servers as a Microsoft CRM-Exchange E-mail Router. If Microsoft CRM Server fails and has to be reinstalled, the Router must be reinstalled on all of the Exchange servers so that the proper registry settings are applied to the reinstalled Microsoft CRM Server.

For basic Microsoft CRM customizations such as modifying forms, views, and mappings, the Customization Export tool is available to help you back up your customizations. It is a good practice to make a backup of your customizations before attempting to make new changes. If you make a mistake or do not want the new changes, you can recover to a previous state.

The key components of your Microsoft CRM deployment for which you should have backup and recovery process and procedures in place include:

• Microsoft Windows 2000 Server, Microsoft Windows Server 2003, and Active Directory

• Microsoft SQL Server 2000

• Microsoft SQL Server 2000 Reporting Services Report Manager

• Microsoft Exchange 2000 Server and Microsoft Exchange Server 2003

• Microsoft CRM Server

Read the full MS article Here

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