ITIL 3: The Service Lifecycle

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Service Strategy Strategy generation Financial management Service portfolio management Demand management Service Design Capacity, Availability, Info Security Management Service level & Supplier Management Service Transition Planning & Support Release & Deployment Asset & Config management Change management Knowledge Management Service Operation Problem & Incident management Request fulfilment Event & Access management Continual Service Improvement Service … Continue reading ITIL 3: The Service Lifecycle

Asking the right questions

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Where do we want to be? — Vision & Business Objectives Where are we? — Assessment How can we get to where we want to be — Process Improvement How do we know we’ve arrived? — Metrics

Platform Error: System.Exception: Action Microsoft.Crm.Setup.Server.RSConfigAction failed

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When installing MS Dynamics CRM 4 on a SQL 2008 server you may get the following error: “The specified path is not a metabase path.” Platform Error: System.Exception: Action Microsoft.Crm.Setup.Server.RSConfigAction failed. This issue occurs when the path of Reporting Services does not exist on the server. To work around this issue, create a Web site … Continue reading Platform Error: System.Exception: Action Microsoft.Crm.Setup.Server.RSConfigAction failed

How to stop the !New tag/indicator from appearing when you add items or documents to your sharepoint site

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When you add a new entry to announcements, to events, or to links on a Microsoft SharePoint Team Services and Windows SharePoint Services Web site, the new entry always includes a tag that is made up of the exclamation point character (!) and the word “new” (!New). This article describes how to stop the !New … Continue reading How to stop the !New tag/indicator from appearing when you add items or documents to your sharepoint site

Sharepoint 2010 Web databases – Preparing site wait a moment and refresh your browser

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If you are trying to deploy a Sharepoint 2010 site template based on a Access Web Database & you see the following error: Preparing Site … Someone has recently made changes to this site and the site is being updated. If the site remains offline for an extended period of time, contact a site owner. … Continue reading Sharepoint 2010 Web databases – Preparing site wait a moment and refresh your browser

Sharepoint 2010 Content Type Hub – New calculated column not propogating to children

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Had a weird problem where I was updating a master content type, adding a calculated column to it which I wanted to propogate down to all content types inheriting from the master but no matter what the new calculated column never appeared. It turned out that the logic & syntax in my calculated column didnt … Continue reading Sharepoint 2010 Content Type Hub – New calculated column not propogating to children