O365: Troubleshooting MS Teams

Published on Author tipratzLeave a comment

Teams is the new fast collaboration app in Office 365: “MS Teams the new chat-based workspace in Office 365. Microsoft Teams is an entirely new experience that brings together people, conversations and content—along with the tools that teams need—so they can easily collaborate to achieve more. It’s naturally integrated with the familiar Office applications and is built from the ground up on the Office 365 global, secure cloud.”

 

Being new means there is not a lot of support on forums etc so if you start having problems there is little help around on the various forums etc.

However there is a log file that gets generated with the various errors if / when they happen.  To access the MS Teams error log, from a PC with the teams app installed press: Ctrl – Shift – Alt – 1

This will download a log file to your PC.

 

There is also another log file called Get Logs, you can access this by right clicking the MS Teams icon in your running programs on the task bar (Windows users) & then click ‘Get Logs’

 

 

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