ITIL 3: The Service Lifecycle

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Service Strategy Strategy generation Financial management Service portfolio management Demand management Service Design Capacity, Availability, Info Security Management Service level & Supplier Management Service Transition Planning & Support Release & Deployment Asset & Config management Change management Knowledge Management Service Operation Problem & Incident management Request fulfilment Event & Access management Continual Service Improvement Service … Continue reading ITIL 3: The Service Lifecycle

Asking the right questions

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Where do we want to be? — Vision & Business Objectives Where are we? — Assessment How can we get to where we want to be — Process Improvement How do we know we’ve arrived? — Metrics