PROCESS QUESTIONS

1. Does the process require reporting, auditing, compliance or version control?

2. Can the process be mapped? Or has the process been mapped and optimized already?

3. Is this process in operation today, electronically, in paper or otherwise?

4. If the business process is new to the business, have the necessary participants of the process been informed and involved in the change management and business improvement exercise?

5. Do you have a paper forms and folders that are passed around?

6. Is this process time sensitive? Are there service level agreements? Do you need escalation points when specific time limits are reached based on your SLAs?

7. Do you have a business process that requires more than one type of review or decision at the same time?

8. Does the process share information with any other process?

9. Does the process run for a long time?

PEOPLE QUESTIONS

1. Will tasks need to be performed on behalf of another person?

2. Will the process involve the participation of the entire organization?

3. Are the process participants geographically dispersed?

4. Does the process need to escalate if someone fails to action it?

5. Do multiple people need to review and sign this off?

6. Are external parties involved in the process, for example regulatory agencies, customers and partners?

7. Is it important to notify users of process status?

8. Is overall process visibility important, for example for employees, managers, executives or auditors?

9. Do you need visibility into your process, like who is doing what and how long does tasks take to complete?

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